YOU CAN WIN WITH YOUR CUSTOMERS
Your company’s value proposition is its most valuable currency. The ability to articulate, measure and continuously improve it is essential to accelerate profitable organic growth.
Luminas will help you discover – from your customer’s perspective – what your company is delivering that your competitors aren’t.
Knowing with certainty your DIFFERENTIAL value proposition you’ll be equipped to
- Fuel your organic growth strategy
- Make commercial decisions more confidently
- Develop your customer centricity plan of action
By gaining validated customer insight and competitive intelligence you’ll know what you should
- Keep doing that your customers value
- Fix that is currently eroding value
- Improve to deliver even more value
- Expedite for more immediate impact
- Create to deliver future value
Our Purpose – Helping the organizations and people we serve find and follow the path to profitable, organic growth.
Our Mission – We are passionately committed to supporting our clients and to delivering the methodologies, resources and counsel they need to cultivate mutually valuable business relationships.
Luminas Core Values
SERVICE
We prioritize the needs and interests of our clients and stakeholders.
DEPENDABILITY
We are dedicated to operating responsibly with integrity, excellence and respect.
CONTINUOUS IMPROVEMENT
We challenge the status quo and seek opportunities for positive transformation.
COMMUNICATION
We believe dialogue is essential and that listening leads to understanding.
GROWTH
We focus on discovery and learning in order to develop and progress.
COLLABORATION
We recognize and appreciate the benefits of partnership and perspective.
MEET THE LUMINAS TEAM
LUMI
Chief Growth Xcelerator
D. Keith Pigues
CEO & Founder 
Brandi Morales-Espinal
Sr. Client Delivery Leader
Oksana Cobey
Client Delivery Leader
Jenica Oliver
Client Delivery Leader
Lura Hobbs
Client Delivery Leader
Vicki Dennis Frye
Marketing Leader
Jackie Smith
Operations Leader
David Youland
Senior Consultant
Mary Chen
Senior Consultant
Yolanda Brown
Senior Consultant
Connie Mester
Senior Consultant
Rachel Thompson,
Senior Consultant
Lola Copeland
Senior Consultant
Veronica LaFemina
Senior Consultant
Khalani James
Analyst II
Evonne Lopes
Executive Assistant
Laura Jones
Analyst
Gedam Melkamu
Analyst
“Luminas has had a definite impact on the way our sales team thinks about how to sell value. We wouldn’t be where we are today if we hadn’t gone through the process with them and gained such meaningful insights.”
“The whole team was engaged in the work with Luminas, it was impressive. As a result, we discovered areas where we can grow, become more nimble and think strategically about our business. We are now better prepared to partner with our customers and manage through big changes.”
“Our customers were very appreciative that we took the time to ask the right questions about what is important to their business. Luminas helped us to create a more customer centric organization and to focus on what they value.”
“We saw the Luminas team as our partners, they were humble and cared about our business. Our customers found immense value in having conversations with us; the process demonstrated to them that we were interested in their feedback and wanted to hear their insights.”
“SVX helped us to focus on what matters most to our tenants. We gained specific insights that we could respond to and as a result, we created a roadmap for how we could do our job better and increase satisfaction among the people who are paying our bills.”