customer centricity

Does Your Strategic Planning Process Incorporate Customer Value?

2024-01-23T16:23:42+00:00Customer Centricity, Differential Value Proposition, Leadership|

by Dave Youland Strategic planning is a common organizational practice that, when done properly, will increase the likelihood that an organization will meet its goals. The following Harvard Business Review [...]

Woofin with LUMI (and Billy & Lura): What if your real competition is your customer’s expectations?

2023-08-08T21:35:43+00:00Customer Centricity, Differential Value Proposition|

Are you living up to what your customers believe you can or should be doing? On this edition of the Woofin' with LUMI vodcast we talk about why business leaders [...]

Top 12 Questions You Should Ask to Create a Winning Customer Strategy

2022-05-04T03:05:27+00:00Customer Centricity, Differential Value Proposition|

from D. Keith Pigues, Founder and CEO, Luminas At Luminas, we often ask the question, "Is your customer's business at the center of your business?"  This is typically met with [...]


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