Welcome PPS Members & Spring 2021 Conference Attendees!

Thanks for attending this year’s virtual conference – Next Steps for Continuous Improvement  and participating in the “It’s Time to Restart Growth” workshop led by Luminas Founder & CEO, D. Keith Pigues.

If you’d like to receive a copy of Keith’s presentation, contact us and we’ll be happy to send it to you.

While you’re here, you’re invited to Meet the Team (especially LUMI), learn more about our Services,  check out our Client Case Stories and visit our Blog.

Also, Join the Luminas LinkedIn community.

Helping Leaders Achieve Business Results.

What if the value your company believes it’s delivering to its key customers is actually what they call “table stakes?”  What steps should you take to restore the value proposition and move toward a true partnership your customers?

In order to accelerate growth, Eastman took the time to validate their internal perspective and get a fact-based understanding of their customer relationship.

“The (customers) went ahead and validated the numbers. They put them in two buckets, one being the one-time value they received, and the other was the repeat value. This repeat value ended up being $12 million a year. That’s a big number…It was a tremendous opportunity that got us recognized for the work we were doing.”

Read the full Eastman case story.

Customer Planning & Sales Effectiveness

Is your customer’s business at the center of your business?

At Luminas, we recommend that companies take an outside-in approach to their business – developing and implementing strategic plans based on growth and profitability opportunities with their most important customers.

How do your strategies line up with your customer’s strategy?

Read more from our team on Customer Centricity.

Revenue Management & Pricing Strategy

At the center of  pricing and revenue management (two very important topics for every business, large or small) is the matter of Customer Value Management.  However, to fully understand customer value management, and its impact on sustained organic revenue growth, it is important to note that there are two components that must be managed well….keep reading.

Take a deep dive and get more insights on how you can create and capture value through your revenue management and pricing strategies.

“Luminas has had a definite impact on the way our sales team thinks about how to sell value. We wouldn’t be where we are today if we hadn’t gone through the process with them and gained such meaningful insights.”

Heather Singler, Global Commercial Director, Eastman

“The whole team was engaged in the work with Luminas, it was impressive. As a result, we discovered areas where we can grow, become more nimble and think strategically about our business. We are now better prepared to partner with our customers and manage through big changes.”

Jeff Morris, Senior Vice President, Protective Fabrics, Milliken & Company

“Our customers were very appreciative that we took the time to ask the right questions about what is important to their business. Luminas helped us to create a more customer centric organization and to focus on what they value.”

Steve Yager, Vice President, Customer Experience, Cisco

“We saw the Luminas team as our partners, they were humble and cared about our business. Our customers found immense value in having conversations with us; the process demonstrated to them that we were interested in their feedback and wanted to hear their insights.”

Charles Crowell, Director, Corporate Strategy, Milliken & Company