Luminas Client Delivery Leader Brandi Morales-Espinal, and Michelle Lea, Vice President of Marketing for NILIT tackle the all-important topic of customer centricity on this episode of Woofin’ with LUMI.
We often ask our clients, “Is your customer’s business at the center of your business?” But what does it really take to create a customer-centric culture and what impact can being truly customer-focused have on your business? Michelle and Brandi discuss why it’s important for companies to go beyond the NPS score and annual customer satisfaction surveys and engage in “real talk” about how customer centricity starts in the C-suite.
Check out this insightful and practical discussion that started after reading the Harvard Business Review article: 6 Ways to Build a Customer Centric Culture
