An Outside-In Customer Approach
Find out what happened when our client – the worldwide leader in technology that powers the internet – discovered what their customer truly valued.
When this team put their customer’s business at the center of their business, they adopted new processes and gained new capabilities which ultimately transformed their relationship with that customer.
Are you certain that you’re focused on what’s important to your customer’s business?
The Value of the Luminas’ Customer Value Xcelerator® (CVX) for New Leaders
Find out what happened when our client, discovered what their customer truly valued.
New to his role, Steve was eager to understand what value their customers gained from doing business with Cisco. The CVX® process helped to provide him with certainty on what the company should continue doing, stop doing or do more of, that would be meaningful and transform their customer relationship into a partnership.
Leaders, are you certain that you’re focused on what’s important to your customers’ business?
The Impact of the Luminas Customer Value Xcelerator® (CVX) on Business
Hear from Vice President of Customer Experience, Steve Yager as he explains how their CVX® engagement with Luminas resulted in a deeper relationship with their customer and more increment business.
Steve challenges every leader to intentionally get to know your customers and know what they value, so you get the opportunity to do more for them.
“Luminas has had a definite impact on the way our sales team thinks about how to sell value. We wouldn’t be where we are today if we hadn’t gone through the process with them and gained such meaningful insights.”
“The whole team was engaged in the work with Luminas, it was impressive. As a result, we discovered areas where we can grow, become more nimble and think strategically about our business. We are now better prepared to partner with our customers and manage through big changes.”
“Our customers were very appreciative that we took the time to ask the right questions about what is important to their business. Luminas helped us to create a more customer centric organization and to focus on what they value.”
“We saw the Luminas team as our partners, they were humble and cared about our business. Our customers found immense value in having conversations with us; the process demonstrated to them that we were interested in their feedback and wanted to hear their insights.”