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Misalignment can cause chaos. How’s your organization doing?

September 26th, 2021|Customer Centricity, Leadership|

by David Youland, Luminas Senior Consultant Alignment (Noun) arrangement in a straight line, or in correct or appropriate relative positions. "the tiles had slipped out of alignment" the act of aligning parts of a machine. "oil changes, lube jobs, and [...]

Why you Should Start With Customer Insight

September 9th, 2021|Business Model Management, Customer Centricity|

a note from Luminas Founder & CEO, D. Keith Pigues Great insight enables great solutions.  In the first chapter of “Design Principles for Product Leadership,"  Justin Zalewski details how product leaders can make more confident decisions by developing “a deep [...]

4 Signs Your Business Model Is In Desperate Need Of An Update

August 4th, 2021|Business Model Management|

a note from Luminas Founder & CEO, D. Keith Pigues Recently, the word pivot has been overused, in my opinion, but you may need to – and fast! Yes, there is a lot of change happening as businesses make adjustments [...]

Forbes’ 2021 CxO Growth Study: What Can We Learn?

February 18th, 2021|Customer Centricity|

a note from Luminas Client Delivery Leader, Brandi Morales-Espinal Forbes' global study of 500 C-Suite leaders identified four key strategies for driving growth over the next 24 months, including enhancing the customer experience. The article indicates when members of the [...]

A Beginner’s Guide to Value-Based Strategy

December 11th, 2020|Revenue Management|

a note from Luminas Founder & CEO, D. Keith Pigues Value-based pricing sounds really intriguing, and potentially valuable, but where should you start? In his Harvard Business School Online article, “A Beginner’s Guide to Value-Based Strategy,” Tim Stobierski provides the [...]

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